Check out some common queries below, if your query still not solved then fill the contact form!
Frequently asked Questions
How long does it take for me to receive my order?
Large and bulky items generally takes longer than smaller items, so it would take around 10-15 days for final delivery.
What is your return and exchange policy?
We accept replacement which arrive damaged and defective during transit, you should raise a replacement request by contacting us within 7 days after delivery.
How do I change my shipping address?
If you entered wrong shipping address during order or want to update/change the address, you can do so by contacting us before we ship out your order.
How do I track the status of my order?
You will receive a confirmation email/sms after you place your order, then after we ship your product you will receive a tracking link through email/sms. If you any other queries about your order, you can contact us.
How do I receive customer support?
Simply fill out the contact form or you can mail us at help@furneez.com.
What do I do if I entered an incorrect shipping address?
You can change or update the delivery address only before we ship out your order, after shipping its not possible. Normally you will have 3-5 days after order to update your adress as that is the time we require to ship out your order.
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Will my items come in one package?
No, due to size and nature of furniture that is heavy and bulky, it may be shipped in multiple packages like in each package a single sofa (if you ordered more than 1).