Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Large and bulky items generally takes longer than smaller items, so it would take around 10-15 days for final delivery.
How do I change my shipping address?
If you entered wrong shipping address during order or want to update/change the address, you can do so by contacting us before we ship out your order.
How do I track the status of my order?
You will receive a confirmation email/sms after you place your order, then after we ship your product you will receive a tracking link through email/sms. If you any other queries about your order, you can contact us.
Will you keep my credit card information on file?
No, we process all payments through third part payment gateways, so we never get and store your any payment details, you can check third party privacy policy by visiting their site.
Yes, But all the prices shown on this website includes all taxes like GST and shipping charges.
Currently we are only shipping through this website to INDIA only, if you are an overseas buyer then contact us, we can export to other countries only on bulk basis.
Will my items come in one package?
No, due to size and nature of furniture that is heavy and bulky, it may be shipped in multiple packages like in each package a single sofa (if you ordered more than 1).
If you need to swap an item
Returns and Exchanges
We accept replacement which arrive damaged and defective during transit, you should raise a replacement request by contacting us within 7 days after delivery. You can read full policy here.
If you received a wrong item just let us know within 7 days and we will happily do a replacement.
If you received a damaged item just let us know within 7 days and we will happily do a replacement or issue a compensation for the same.
Where should I mail my authorized return?
Once your return request authorized, you will get all details at your email.
How do I receive customer support?
You can visit our contact page and fill the form to contact us. To get all the ways you can contact just visit this contact page.
What do I do if I entered an incorrect shipping address?
You can change or update the delivery address only before we ship out your order, after shipping its not possible. Normally you will have 3-5 days after order to update your adress as that is the time we require to ship out your order.
Can I change or cancel an order after I have submitted it?
Yes, you can cancel or change the orderd item by contacting us within 24 hrs after placing the order.
Can I pre-order an item that is sold out?
You can pre order the items only which have option available on that respective item page.